We've compiled some of the most common questions our Monroe dental office gets about COVID-19 protocols and issues. Please take some time to read through these frequently asked questions. Please don't hesitate to contact Sky Valley Dental if you have further questions about COVID-19 or visit our COVID-19 Safety Plan to learn more.
- Have any of your staff members or patients been sick or tested positive for the virus?
- How do I know the office is safe and fully disinfected?
- Is it safe to sit in the waiting room?
- Should I come to my dental appointment alone?
- Should I cancel my appointment if I am feeling sick? Should I cancel my appointment if someone other than me is sick in our household?
- What if I am unable to pay for my dental care because of COVID-19 issues?
- Will there be a no-show fee if I am unable to keep my appointment for reasons related to COVID-19?
Have any of your staff members or patients been sick or tested positive for the virus?
None of our staff members in the office are presently ill. None of the staff members tested positive for the virus. If a staff member is showing any symptoms, we require that individual to stay home under normal circumstances. Now, we’re being especially careful and recommending that anyone with fever, cough, shortness of breath or body aches and chills sees their doctor as soon as possible and self-quarantines.
Have any of your patients tested positive for the coronavirus?
We have not had any patients test positive. We are screening each patient robustly prior to their appointment for risk of exposure before treating them, and we are postponing their treatment if they are any signs of illness or have traveled recently. All patients are REQUIRED to complete our “Pre-Appointment Questionnaire” before their visit. If anyone tests positive for the virus in our office, we will contact the local health authorities and follow their recommended guidelines.
How do I know the office is safe and fully disinfected?
Our commitment to your safety has always been an important part of our practice, which we take much pride in. Even before the outbreak, our office followed strict infection control guidelines that would have prevented the transmission of the novel coronavirus (or any other virus) to our patients or staff. In an abundance of caution, we have increased the frequency and thoroughness of our sanitizing procedures and we are following all safety procedures recommended by the Center for Disease Control, American Dental Association, and OSHA.
Is it safe to sit in the waiting room?
Our goal is to eliminate traffic in our waiting area and maintain 6 feet of social distancing. To ensure this we are asking all of our patients to wait in their cars and text us upon arrival. We will then prompt you when we are ready to bring you in. Our office will have blue taping throughout to indicate 6 feet of distancing while providing sanitizers, masks, gloves when distancing is not possible. We also ask that you have your companion wait in the car for the duration of the appointment. We have always disinfected our waiting area every night. Now, we’re also cleaning it throughout the day and paying special attention to wiping down chairs, door handles, and other things patients frequently touch.
Should I come to my dental appointment alone?
We are continuing to practice social distancing at our office until it is completely safe to do otherwise. We ask that you do not bring other family members to your appointment unless they are also receiving treatment or if you need them to provide you with transportation or assistance.
Should I cancel my appointment if I am feeling sick? Should I cancel my appointment if someone other than me is sick in our household?
If you or anyone in your household is sick, or under quarantine for any reason, we would prefer to postpone your appointment for at least three weeks. Please let us know before your appointment and take a look at our COVID-19 Safety Plan.
What if I am unable to pay for my dental care because of COVID-19 issues?
We understand that COVID-19 has put many of our patients into challenging financial situations. If you find it difficult to pay for your necessary dental care, we would be happy to discuss special options to ease your burden. At our office, we make sure dental care remains affordable by offering an in-house membership club for patients without insurance and other payment options such as payment plans and CareCredit to help you find the right option. Please contact our Monroe, WA dental office if you have any questions on payment options.
Will there be a no-show fee if I am unable to keep my appointment for reasons related to COVID-19?
We understand that unforeseen reasons for cancellations may pop up related to COVID-19. While we do still ask that you give us as at least 48 hours notice as possible if you won’t be able to visit us due to reasons related to COVID-19, we will not be charging missed appointment fees during this time.